Booking fees are non-refundable and taken at the beginning of the booking process for each new client and returning clients who have completed work previously. All appointments require a booking fee and all booking fees are non-refundable. Booking fees are factored into the total cost of a tattoo and come off the cost of the tattoo at the client's final session. 

Booking fees may be transferable if rescheduling with proper communication and/or advanced notice; they are generally forfeit on cancellations and reschedules within 72 hours of the appointment date but are handled on a case by case basis.

Why are booking fees important? What purpose do they serve and why are they non-refundable?
  • Secure's your spot in line on Ruby's waitlist
  • Helps decrease no call/no shows/cancellations 
  • Partially covers loss if no call/no shows/cancellations happen

Why do booking fees come off the cost of the tattoo at the final session?
  • For pieces in progress, booking fees compensate for a portion of the non-tattoo related time and resources already dedicated to a project (i.e., client communications, drawing time, etc.)
  • It serves as an incentive for clients to complete their tattoos, ensuring commitment to the process​

Booking fees may be forfeited under Ruby's discretion for the following reasons:
  • No call/no show
  • Showing up more than 1 hour late with no communication
  • Showing signs of intoxication
  • Disruptive or rude behavior

No shows will be given the opportunity to place another booking fee to re-secure their waitlist spot.
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It is the client's responsibility to review all information on our website prior to booking. By placing a booking fee, you the client is agreeing that they have read and understand the information that is clearly stated on our website.
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Ruby will not take appointments with anyone who is sick, showing signs of COVID or has recently come into contact with someone infected. If this is the case we are happy to reschedule you. DO NOT show up to your appointment if you are ill or are showing any symptoms of illness for the safety of everyone. ​

Hop on over to our frequently asked questions page for more information on what to bring, what not to bring, appointment etiquette and more.